Privacy Policy 

Franklin Farm Waimauku

Last updated: 31 August 2025 

Franklin Farm (“we”, “our”, “us”) values your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, interact with us on social media, or contact us by email.

1. Information We Collect

We may collect the following types of information:
• Personal details you provide: such as your name, email address, or phone number when you contact us, book an experience, sign up for updates, or enter a giveaway.
• Website data: Wix (our website provider) automatically collects certain information such as your IP address, device type, browsing activity, and cookies for analytics and performance.
• Social media data: When you interact with us on Facebook, Instagram, or TikTok (likes, comments, shares, messages), your information is also subject to the privacy policies of those platforms.
• Email data: If you contact us via Gmail, your message and email address are stored securely in our email system.

2. How We Use Your Information

We use the information we collect to:
• Respond to your enquiries or bookings.
• Manage events, promotions, and giveaways.
• Improve our website and services.
• Share updates and offers.
• Analyse website and social media performance through tools like Wix Analytics, Facebook Insights, Instagram Insights, and TikTok Analytics.

3. Sharing of Information
• We do not sell your personal information.
• We may share limited information with trusted service providers (such as Wix, Google, Meta, and TikTok) who help us run our website, email, or advertising.
• We may disclose information if required by New Zealand law.

4. Cookies and Tracking
• Our website uses cookies and similar technologies provided by Wix and third-party tools to improve site performance and track visitor activity.
• You can choose to disable cookies through your browser settings, but this may affect how the site works.

5. Social Media
• If you engage with Franklin Farm on Facebook, Instagram, or TikTok, your use is also governed by their privacy policies.
• We may use insights and analytics from these platforms to understand our audience and improve marketing.

6. Storage & Security
• We take reasonable steps to protect the personal information we collect.
• Our data is stored securely through Wix, Gmail, and other trusted providers.
• However, no method of online transmission is 100% secure, so we cannot guarantee absolute protection.

7. Your Rights
• You can request access to, correction of, or deletion of your personal information at any time.
• To make a request, email us at: info@franklinfarm.co.nz

8. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. Parents or guardians may contact us if they believe their child’s information has been shared with us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
 info@franklinfarm.co.nz